Refund policy
Easy Returns & Exchanges
We want you to love your order. If something isn't quite right, we make it easy to sort out — you have 30 days from delivery to request a return or exchange.
Easy Size Exchange
If your item doesn't fit, we'll send you the correct size with no need to return the original. You only cover a small handling + shipping fee. Available once per item, and not available on final-sale items.
To request a size exchange, email support@afropenda.com with your order number, the size you received, and the size you'd like.
Returns & Refunds
- Full-price items: Changed your mind? Return the unworn, unwashed item in its original condition within 30 days for a full refund to your original payment method. You arrange and pay for return shipping — no prepaid label is provided, so we recommend a tracked service. Once your return arrives, we inspect and process your refund within up to 7 business days; please allow an additional 3–5 business days for the funds to appear on your statement, depending on your bank.
- Discounted / sale-priced items: Returnable for store credit within 30 days — even if already worn. Store credit never expires and has no minimum spend.
- Free gifts & promotional free items: Any free gift, or the free item received in a Buy One Get One (or similar) promotion, is final sale and cannot be returned or exchanged.
- Final-sale items: Not eligible for return or exchange.
30-Day Quality Guarantee
If any item — including sale items — arrives faulty, damaged, or incorrect, or develops a fault from normal wear or washing within 30 days, we'll make it right with a free replacement, no return needed. Just email support@afropenda.com a photo or short video along with your order number.
How to Start
Email support@afropenda.com with your order number and we'll take care of the rest. For faulty items, please include a photo or short video.