At Afropenda, we believe your shopping experience should be simple, transparent, and stress-free. Every item is crafted with care, wrapped with pride, and shipped with clarity so you always know exactly what to expect.
SHIPPING & HANDLING
We process orders Monday through Friday (excluding postal holidays), and because each item is made to order, we typically need 3–5 business days to prepare your products before shipping.
Processing Time:
6–8 business days
Shipping Time:
8–10 business days (estimated by the carrier)
Please keep in mind that delivery may take longer during holidays, large sales, or unexpected events such as severe weather or global shipping delays. We always work hard to get your order to you as quickly as possible.
SHIPPING COST
Our shipping rates are straightforward and budget-friendly:
- Flat Rate: $4.99 + $3 per additional item
- Hawaii & Alaska: $25.99 for the first item + $10 per additional item
- Free Shipping for orders over $150
- We Ship Worldwide
At this time, we do not ship to U.S. military bases. We apologize for the inconvenience.
ORDER TRACKING
Once your order ships, you’ll receive a confirmation email with your tracking link. Please allow 1–3 days for the tracking number to activate in the carrier's system.
If your tracking shows no movement right away, don’t worry—this is normal. Updates will appear once the carrier scans your package.
INCORRECT OR UNDELIVERABLE ADDRESSES
Please double-check your address before completing your order. If a package is returned to us due to an incomplete, incorrect, or undeliverable address—or is marked “return to sender”—we will refund the product subtotal once the package arrives back to us. Shipping and handling fees are non-refundable.
We are not responsible for lost or delayed packages caused by incorrect addresses or forwarding requests made directly to the carrier after shipping.
LOST OR MISSING PACKAGES
If tracking shows your package as “delivered” but you haven’t received it yet, it may still be on the way. Reach out to us and we’ll gladly help look into it.
If the carrier confirms your package is lost, we will replace or refund your order.
If an item is missing from your shipment, it may have been shipped separately. Please check for multiple tracking emails or contact us so we can verify.
Still need help?
Our support team is always here for you: support@afropenda.com